Terms and Conditions

Website Terms of Use

These HelloPatients Website Terms of Use (“Agreement”) form a legal agreement between Real Patient Solutions, Inc. d/b/a HelloPatients (“HelloPatients”, “HPT”, “us”, “our”, or “we”) and the entity or person (“you” or “your”) who registered on the HelloPatients account page to receive certain payment gateway services, data, technology and analytics services, or other business services that may be offered by HelloPatients or its affiliates (“Service(s)”) or is otherwise accessing or using HPT’s websites ( “Website(s)”), services or content governed by this Agreement. This Agreement describes the terms and conditions that apply to your use of the Websites, Services and related content, provided that Services may also be governed by one or more additional agreements between you and HPT.

If you do not understand any of the terms of this Agreement, please contact us before using the Services or Websites.

You may not access or use any Services or Websites unless you agree to abide by all of the terms and conditions in this Agreement.

  1. Overview 
    1. This Agreement provides a general description of the Services that HPT may provide to you, including those that allow you to accept payments from purchasers of your goods or services or donors to your organization (your “Customers”). We provide you with a more detailed description of the Services through additional resources we make available to you on our Website. Additionally, certain Services may be governed by one or more additional agreements between you and HPT.
    2. This Agreement forms a legal agreement between you and HelloPatients. You are deemed to have accepted and agreed to this Agreement, and all terms herein including the Limitation of Liability and indemnification provisions, when you access this Website or the Services. If you are accessing this Website or the Services on behalf of a business or other entity or organization, your access constitutes the entity’s or organization’s acceptance of this Agreement. By accessing the Services or http://hellopatients.com or any subsidiary web pages within the Website, you agree to this Agreement in full, together with any additional or specific terms and conditions we may draw to your attention prior to your purchasing any products or services from or via this Website or through other means. You hereby consent to the exchange of information and documents between you and us electronically over the Internet or by email and agree this electronic Agreement shall be the equivalent of a written paper agreement between you and us.
  2. Ownership and Copyright
    1. You acknowledge that any and all information, content, reports, data, databases, graphics, interfaces, web pages, text, files, software, product names, company names, trademarks, logos and trade names contained on this Website (collectively, the “Content”), including the manner in which the Content is presented or appears and all information relating thereto, are the property of HelloPatients or its licensors, as the case may be. You shall have no right, title or interest, ownership or otherwise, in the Content.
  3. Permitted Use of Content
    1. HelloPatients hereby grants to you a limited, revocable, personal, non-transferable and non-exclusive license to access, read and download one copy of the Content solely for the purpose of evaluating the services offered by us (Services).
  4. Restrictions on Use
    1. You agree that you will not:
      1. distribute the Content for any purpose, including, without limitation, compiling an internal database, redistributing or reproducing the Content by way of the press or media or through any commercial network, cable or satellite system; or
      2. create derivative works of, reverse engineer, decompile, disassemble, adapt, translate, transmit, arrange, modify, copy, bundle, sell, sublicense, export, merge, transfer, adapt, loan, rent, lease, assign, share, outsource, host, publish, make available to any person or otherwise use, either directly or indirectly, the Services, Websites or Content in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise. You shall not permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of HelloPatients or its licensors or allow any third party to access the Services, Websites or Content. The restrictions set out in this Agreement shall not apply to the limited extent the restrictions are prohibited by applicable law.
      3. use the Services, Website or Content in violation of the Acceptable Use Policy available at https://hellopatients.com/terms-and-conditions, which is hereby incorporated by reference.
  5. Your Information
    1. If you are a merchant user of the Services or Websites (e.g. you are using the services in connection with the receipt of payments), to the extent applicable:
      • You and your users are responsible for obtaining consents, authorizations, and releases required by applicable law to access, use and disclose protected health information (as defined by HIPAA), mental health information and other patient medical information (collectively, “Patient Information”) in connection with the Services, and you represent to HelloPatients that you and your users have obtained such consents, authorizations and releases.
      • You are responsible for training your users on HIPAA and other laws and regulations relating to the privacy and security of Patient Information and for ensuring that your users use the Services in compliance with such laws and regulations.
      • You are solely responsible for monitoring the access, use and disclosure of Patient Information by your users.
      • You understand that HelloPatients will not verify the accuracy of any Patient Information that you or your users access, use or disclose in connection with the Services and you are solely responsible for the accuracy of the Patient Information.
      • You represent and warrant that all Patient Information will be collected, shared and retained in compliance with applicable law.
      • In the event a person signs up with HelloPatients for services with HelloPatients (e.g. a HelloPatients Wallet) and authorizes HelloPatients to retain and use such person’s information and data (including Protected Health Information), you acknowledge and agree that HelloPatients may use such information and data (even if provided solely by you) in accordance with its agreement with such person and, notwithstanding anything to the contrary in this Agreement or any Business Associate Agreement between you and HelloPatients, to the extent permitted by law, HelloPatients may continue to retain, store and otherwise use such person’s data following termination or expiration of this Agreement.
    2.  If you are a patient user of the Services or Websites (e.g. you are using the Services as a “payer” or in a similar capacity):
      • You hereby authorize the receipt, use, and disclosure of your Protected Health Information, as defined in 45 CFR 160.103 (“PHI”), from any health plan, physician, health care professional, hospital, clinic, laboratory, pharmacy, medical facility, or other health care provider (each a “Provider”) that has provided payment, treatment, or services to you or on your behalf, by HelloPatients in accordance with this Agreement and our Privacy Policy.
      • In the event our relationship terminates with one or more Providers that you have a relationship with and provides information to us relating to you, you authorize us to maintain such information on your behalf.
      • You authorize HelloPatients to use and disclose your health information to provide you with the Services. You understand that your Protected Health Information may contain sensitive information. Unless you expressly revoke it, your authorization shall remain in effect for so long as you use our Services and for a period of six (6) months thereafter; provided, however, that we may retain your information after such date for so long as necessary to fulfill the purpose(s) for which it was collected, as authorized by you, and to comply with applicable laws.
      • You acknowledge that your use of the Services may be in connection with HelloPatients’ agreement with certain healthcare providers (each such agreement a “Provider Agreement”). You agree that this Agreement is an independent agreement and that the termination of a Provider Agreement does not terminate this Agreement. Accordingly, in the event you make a payment through our Services after the applicable Provider Agreement is terminated, you agree that this Agreement shall still apply to those payments and that we may facilitate the payment in accordance with your instruction. Additionally, subject to the terms of this Agreement and the Privacy Policy, we may retain all information about you provided by the applicable Provider following termination of a Provider Agreement. You acknowledge that, except as expressly provided otherwise, this Agreement is solely between you and HelloPatients.
    3. With the exception of your non-public personal information, you hereby grant to HelloPatients a perpetual, unlimited, royalty-free, worldwide, non-exclusive, irrevocable, transferable license to run, display, copy, reproduce, publish, bundle, distribute, market, create derivative works of, adapt, translate, transmit, arrange, modify, sublicense, export, merge, transfer, loan, rent, lease, assign, share, outsource, host, make available to any person or otherwise use any information or other content you provide on or through the Services or Websites or which is sent to HelloPatients by email or other correspondence, including, without limitation, any ideas, concepts, inventions, know-how, techniques or any intellectual property contained therein, for any purpose whatsoever. HelloPatients shall not be subject to any obligations of confidentiality regarding any such information unless specifically agreed to by HelloPatients in writing or required by law. You represent and warrant that you have the right to grant the license set out above.
  6. Personal Information; Data Rights
    1. HelloPatients may from time to time, but is not obligated to, monitor your use of the Website and collect, store, use and disclose information concerning you to solicit or offer you its Services, and you hereby consent to such collection, storage, use and disclosure and waive any right of privacy you may have in it. Additionally, the Privacy Policy available at https://hellopatients.com/terms-and-conditions is hereby incorporated by reference and made a part of this Agreement. HelloPatients may use collect and use data and information from or about you as necessary or appropriate to provide the Services and for any other lawful purpose in accordance with the Privacy Policy.
  7. Service Agreements
    1. If you procure Services from HelloPatients or one of its suppliers or sponsors, then such Services shall be delivered pursuant to a separate agreement and are not provided hereunder, and you shall have no rights or claims in respect of such Services hereunder. Any support obligations regarding the Services shall be set forth in the applicable agreement. You are solely responsible for providing support to Customers, as applicable. We are not responsible for providing support for the Services to your Customers unless we agree to do so in a separate agreement with you or one of your Customers.
  8. Links to Third Part Websites and Services
    1. The Website or Services may contain links, buttons and banners that redirect you to third-party resources and websites that may be of interest. The inclusion of any link does not mean we endorse the site or have any association with its operators, nor should the inclusion of any link be viewed as an encouragement to purchase or use any third-party products or services. We provide these links to you for information purposes and convenience only.
    2. Linked Websites are not under our control and we are not responsible for the contents of any Linked Website including, without limitation, any link contained in a Linked Website, or any changes or updates to a Linked Website. We do not accept responsibility or liability for the privacy of your personal information on any Linked Website, and we are not responsible for webcasting or any other form of transmission received from any Linked Website. “Linked Website(s)” means a website or entity other than http://hellopatients.com, which are linked through a hyperlink or through another means (including text, image, and moving image) to or from this Website.
    3. This Agreement does not cover your interaction with Linked Websites; therefore, you should carefully review the terms and conditions and privacy policies of any third party sites you visit. Your use of any Linked Website is at your own risk.
    4. Certain services made available via the Website or Services are delivered by third parties. By using any product, service or functionality originating from a Website, you acknowledge and consent that we may share such information and data with any third party with whom we have a contractual relationship to provide the requested product, service or functionality for the Website users and customers.
    5. HelloPatients does not assume responsibility for the accuracy or appropriateness of the information, data, opinions, advice or statements contained at Linked Websites, and when you access such sites, you are doing so at your own risk. In providing links to the other sites, HelloPatients is in no way acting as a publisher or disseminator of the material contained on those other sites and does not seek to monitor or control such sites. A link to another site should not be construed to mean that HelloPatients is affiliated or associated with the same. HELLOPATIENTS DOES NOT RECOMMEND OR ENDORSE ANY OF THE CONTENT, INCLUDING WITHOUT LIMITATION ANY HYPERLINKS TO, OR CONTENT FOUND ON, OTHER WEBSITES.
  9. Limitations on Liability and Disclaimers
    1. You accept that any comments posted by you on the Website and/or social media pages can be viewed by the public, and that we have no control over, or liability for, the way in which this information is used by any third party who views your comments.
    2. THERE IS NO GUARANTEE THAT PERSONAL INFORMATION PROVIDED AND TRANSACTIONS CONDUCTED ON THIS WEBSITE, THROUGH THE SERVICES OR ON THE INTERNET WILL BE CONFIDENTIAL AND SECURE. THE USE OF THIS WEBSITE, THE SERVICES AND THE CONTENT IS AT YOUR OWN RISK.
    3. HelloPatients will not be responsible for any damages you or any third party may suffer as a result of the transmission, storage or receipt of confidential or proprietary information that you make available on the Website or that you expressly or implicitly authorize HelloPatients to make available, or for any errors or any changes made to any transmitted, stored or received information.
    4. You are solely responsible for the retrieval and use of the Content. You should apply your own judgment in making any use of any Content, including, without limitation, the use of the Content as the basis for any conclusions or decisions.
    5. THE CONTENT MAY NOT BE ACCURATE, UP TO DATE, COMPLETE OR UNCORRUPTED, AND IS NOT TO BE RELIED UPON.
    6. THE CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS A RECOMMENDATION FOR ANY SPECIFIC PRODUCT OR SERVICE, USE OR COURSE OF ACTION.
    7. EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE AGREEMENT WITH YOU, THIS WEBSITE AND ALL CONTENT, PRODUCTS, SERVICES AND SOFTWARE ON THIS WEBSITE OR MADE AVAILABLE THROUGH THIS WEBSITE ARE PROVIDED AS IS WITHOUT ANY REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS, OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO UNINTERRUPTED OR ERROR-FREE OPERATION, AVAILABILITY, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, LEGALITY, SUITABILITY, PRIVACY, SECURITY, MERCHANTABILITY, QUALITY, TITLE, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY REPRESENTATION, WARRANTY, GUARANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE.
    8. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HELLOPATIENTS, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS OR THEIR RESPECTIVE OWNERS, DIRECTORS, OFFICERS OR EMPLOYEES (“RELEASED PARTIES”) BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, AGGRAVATED, ECONOMIC OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF USE, LOST PROFITS OR LOST SAVINGS, EVEN IF THE RELEASED PARTY HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS.
    9. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY OF THE RELEASED PARTIES BE LIABLE FOR DAMAGES OR LOSSES RESULTING FROM: VIRUSES, DATA CORRUPTION, FAILED MESSAGES, TRANSMISSION ERRORS OR PROBLEMS; TELECOMMUNICATIONS SERVICE PROVIDERS; LINKS TO THIRD PARTY WEBSITES; THE INTERNET; PERSONAL INJURY; THIRD PARTY CONTENT, PRODUCTS OR SERVICES; DAMAGES OR LOSSES CAUSED BY YOU OR YOUR RESPECTIVE EMPLOYEES, AGENTS OR SUBCONTRACTORS; LOSS OF USE OR LACK OF AVAILABILITY OF FACILITIES, INCLUDING COMPUTER RESOURCES, ROUTERS AND STORED DATA; THE USE OR INABILITY TO USE THIS WEBSITE OR THE CONTENT; ANY OTHER WEBSITE ACCESSED TO OR FROM THIS WEBSITE; OR EVENTS BEYOND THE REASONABLE CONTROL OF HELLOPATIENTS, EVEN IF THE RELEASED PARTY HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS.
    10. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE WILL ANY RELEASED PARTY’S CUMULATIVE TOTAL LIABILITY ARISING UNDER ANY CAUSE OF ACTION WHATSOEVER (INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, TORT, NEGLIGENCE, GROSS NEGLIGENCE OR OTHERWISE) ARISING IN CONNECTION WITH THIS AGREEMENT BE MORE THAN TWENTY UNITED STATES DOLLAR $25.00 USD.
    11. HELLOPATIENTS ASSUMES NO OBLIGATION TO UPDATE THE CONTENT ON THIS WEBSITE. THE CONTENT ON THIS WEBSITE MAY BE CHANGED WITHOUT NOTICE TO YOU. HELLOPATIENTS IS NOT RESPONSIBLE FOR ANY CONTENT OR INFORMATION THAT YOU MAY FIND UNDESIRABLE OR OBJECTIONABLE. HELLOPATIENTS DISCLAIMS ANY LIABILITY FOR UNAUTHORIZED USE OR REPRODUCTION OF ANY PORTION OF THE WEBSITE. ACCESSING THE CONTENT FROM TERRITORIES WHERE IT MAY BE ILLEGAL IS PROHIBITED.
  10. Termination
    1. This Agreement is effective until terminated by HelloPatients, with or without cause, in HelloPatients’ sole discretion. HelloPatients may terminate this Agreement without notice to you for any reason or for no reason. Any such termination by HelloPatients shall be in addition to and without prejudice to such rights and remedies as may be available to HelloPatients, including injunction and other equitable remedies.
    2. The disclaimers, limitations on liability, ownership, termination, interpretation, your license to HelloPatients, your warranty and the indemnity provisions of this Agreement shall survive the termination or expiry of this Agreement.
  11. Indemnity
    1. You agree at all times to indemnify, defend and hold harmless the Released Parties, and each of them, against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) arising out of, sustained, incurred or paid by any of the Released Parties directly or indirectly in respect of:
      • any information or other content you provide on or through this Website or which is sent to HelloPatients by email or other correspondence;
      • your use or misuse of the Content or this Website, including without limitation infringement claims;
      • your failure to comply with any of your obligations set forth in this Agreement;
      • the inaccuracy or falsity of any representation or warranty made by you in relation to this Agreement; or
      • your alleged or actual negligence or willful misconduct.
  12. Healthcare
    1. HelloPatients does not provide professional medical, therapy or counseling services or advice, and to the extent you or your users are providing healthcare services or advice, you are solely responsible for the provision of any such services and advice to your or your user’s patients.  Any information or materials that are made available by HelloPatients are for informational and educational purposes only and are not intended as professional advice, and you and your users assume full risk and responsibility for the use and dissemination of such information and materials.  HelloPatients does not endorse any products, items, services, methodologies or techniques.
  13. Governing Law; Interpretation
    1. This Website and the Content (excluding Linked Websites or their content) are located within the USA. Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules and Mediation Procedures of the American Arbitration Association (the “AAA”). The arbitral tribunal shall be composed of a sole arbitrator. The seat of arbitration shall be Chicago, Illinois, USA. The language to be used in the arbitral proceedings shall be English. This Agreement shall be governed by the substantive law of the United States and the State of Illinois, without regard to conflicts of laws provisions thereof and without regard to the United Nations Convention on Contracts for the International Sale of Goods.
    2. You agree to waive any right you may have to the commencement of or participation in any class action against HPT related to this Website. You also agree to opt out of any class proceedings against HPT or its affiliates or licensors.
    3. In this Agreement, unless the context requires a different interpretation:
      1. the singular includes the plural and vice versa;
      2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Agreement;
      3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
      4. reference to any statutory provision includes any modification or amendment of it;
      5. the headings and sub-headings do not form part of this Agreement.
  14. Entire Agreement
    1. This Agreement, as it may be amended from time to time in accordance with the provisions of the Section below, and any and all other legal notices and policies on this Website, constitute the entire agreement between you and HelloPatients with respect to the use of this Website and the Content.
    2. This Agreement and all policies and procedures that are incorporated by reference, together with any other agreements between you and HelloPatients with respect to applicable Services, constitute the entire agreement between you and HelloPatients for provision and use of the Services. Except where expressly stated otherwise in a writing executed between you and HelloPatients, this Agreement will prevail over any conflicting policy or agreement for the provision or use of the Services.
    3. This Agreement sets forth your exclusive remedies with respect to the Services. If any provision or portion of this Agreement is held to be invalid or unenforceable under law, then it will be reformed and interpreted to accomplish the objectives of such provision to the greatest extent possible, and all remaining provisions will continue in full force and effect.
  15. Amendment and Waiver
    1. HelloPatients reserves the right, in its discretion, to amend this Agreement at any time by posting amendments on this Website or through the Services. You are responsible for periodically reviewing the amendments on this Website and through the Services, and you are deemed to be aware of such amendments. If you do not agree to the amended terms and conditions, you shall immediately stop using this Website. Access to this Website or use of this Website or Services after any amendments have been posted shall constitute your acknowledgement and acceptance of the amended terms and conditions. No supplement, modification or amendment to this Agreement and no waiver of any provision of this Agreement shall be binding on HelloPatients unless executed by HelloPatients in writing or posted by HelloPatients to the Website. No waiver of any of the provisions of this Agreement shall be deemed to be or shall constitute a waiver of any other provision (whether or not similar) in this Agreement or any other agreement between you and HelloPatients nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.
  16. Severability
    1. Any provision of this Agreement which is held by an arbitrator to be illegal, invalid or unenforceable in such jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such illegality, invalidity or un-enforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of this Agreement or affecting the legality, validity or enforceability of such provision in any other jurisdiction.
  17. Inurement
    1. This Agreement shall inure to the benefit of and be binding upon you and HelloPatients and our respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it and using the Website, having the authority to accept this Agreement and having received a copy of this Agreement.
  18. Assignment
    1. This Agreement and any rights and licenses granted hereunder may not be transferred or assigned by you and any attempted transfer or assignment shall be null and void.
  19. Language
    1. The parties hereto agree that this Agreement is drafted and executed in the English language.

Acceptable Use Policy

This HelloPatients Acceptable Use Policy (“AUP” or “Policy”) is a legal agreement between Real Patient Solutions, Inc. d/b/a HelloPatients (“HelloPatients”, “HPT”, “us”, “our”, or “we”) and the entity or person (“you”, “your”, or “user”) who registered on the HelloPatients account page to receive certain payment gateway services, data, technology and analytics services, or other services that may be offered by HelloPatients or its affiliates ( “Service(s)”) or is otherwise accessing or using HPT’s websites ( “Website(s)”), services or content governed by this Policy. This Policy describes the terms and conditions that apply to the acceptable use of the Services and Websites.

If you do not understand any of the terms of this AUP, please contact us before using the Services.

You may not access or use any Services or the Websites unless you agree to abide by all of the terms and conditions in this AUP. Your use of our site means that you accept, and agree to abide by, all the policies in this AUP, which supplement our Website Terms of Use available at https://hellopatients.com/terms-and-conditions.

Overview

This Policy explains how the Services are to be used and specifies what actions are prohibited.  While this Policy is as complete as possible, no policy can cover every situation, and thus the user is asked additionally to use common sense when using Services.  Questions on what constitutes acceptable use should be directed to helpdesk@hellopatients.com.

Purpose

Since inappropriate use of systems exposes HPT and its affiliates and partners to risk, it is important to specify exactly what is permitted and what is prohibited.  The purpose of this Policy is to detail the acceptable use of information technology resources for the protection of all parties involved.

Scope

The scope of this Policy includes any and all use of the Services or Websites, including but not limited to, computer systems, email, networks, and Internet connections.

Policy

Unacceptable Use

The following actions shall constitute unacceptable use of the Services or Websites.  This section is not exhaustive, but is included to provide a frame of reference for types of activities that are deemed unacceptable.

Prohibited Actions

The user may not use HPT’s Services, Websites, networks or systems to:

  • Engage in activity that is illegal under local, state, federal, or international law (see section “Use for Illegal Activities” for more information), including, without limitation, in violation of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended by the Health Information Technology for Economic and Clinical Health Act of 2009 (“HITECH”) and the final regulations promulgated thereunder.
  • Engage in any activities that may cause embarrassment, loss of reputation, or other harm to HPT or its affiliates or partners.
  • Download, store, or distribute violent, perverse, obscene, lewd, or offensive material.
  • Disseminate defamatory, discriminatory, vilifying, sexist, racist, abusive, rude, annoying, insulting, threatening, obscene or otherwise inappropriate messages or media.
  • Engage in activities that cause an invasion of privacy.
  • Engage in activities that cause disruption to the workplace environment or create a hostile workplace.
  • Make fraudulent offers for products or services.
  • Reveal personal or network usernames or passwords to others, including family, friends, or other members of the household when working from home or remote locations.

Circumvention of Security

Attempting to circumvent any security systems, authentication systems, user-based systems, or the escalation of privileges is expressly prohibited.  This includes disabling or tampering with any HPT-supplied security software, such as antivirus/anti-malware software or remote access software.

Use for Illegal Activities

No Services, Websites, networks or computer systems may be used for activities that are considered illegal under local, state, federal, or international law.  Such actions may include, but are not limited to, the following:

  • Unauthorized port scanning.
  • Unauthorized network hacking, including: packet sniffing, port scanning, packet spoofing, denial of service, wireless hacking.
  • Any act that may be considered an attempt to gain unauthorized access to or escalate privileges on a computer or other electronic system.
  • Acts of terrorism.
  • Cybercrime, extortion, or identity theft.
  • Downloading, storing, or distributing any material prohibited by law.
  • Downloading, installing, or distributing unlicensed or “pirated” software.
  • Sending unsolicited bulk email or other messages deemed illegal under applicable regulations.

 

HPT may take any actions it deems appropriate to report and prosecute any violations of this Policy.

Copyright Infringement

The Services must not be used to download, upload, or otherwise handle illegal and/or unauthorized copyrighted content.  Any of the following activities constitute violations of the AUP, if done without permission of the copyright owner:

  • Copying and sharing images, music, movies, or other copyrighted material using P2P file sharing or unlicensed media;
  • Posting or plagiarizing copyrighted material; and
  • Downloading copyrighted files which has not already legally procured.

This list is not meant to be exhaustive. Copyright law applies to a wide variety of works and applies to much more than is listed above.

Monitoring and Privacy

HPT reserves the right to monitor any and all use of the Services and Websites.  To ensure compliance with HPT policies, this may include the interception and review of any emails or other messages sent or received, as well as the right to monitor:

  • transmission and storage of files, data, and messages
  • inspection of data stored on personal file directories,
  • hard disks,
  • removable media;
  • Internet/network usage.

Reporting of a Security Incident

If a security incident or breach of any security policies is discovered or suspected, the user must immediately notify HPT via helpdesk@hellopatients.com. Examples of incidents that require notification include:

  • Suspected compromise of login credentials (username, password, etc.)
  • Suspected virus/malware/Trojan infection
  • Loss or theft of any device that contains information
  • Loss or theft of ID badge, keycard, or multi-factor authentication token
  • Any attempt by any person to obtain a user’s password over the telephone or by email
  • Any other suspicious event that may impact HPT’s or its affiliates’ information security

Users must treat a suspected security incident as confidential information, and report the incident immediately to helpdesk@hellopatients.com. Users must not withhold information relating to a security incident or interfere with an investigation.

Right of Termination

In addition, HPT reserves the right to terminate the Services immediately and without advance notice if HPT, in its sole discretion, believes that you have violated any of the above restrictions, leaving you responsible for the full charges to the end of the current term, including without limitation unbilled charges, plus a disconnect fee and any penalties (if applicable), all of which immediately become due and payable.

Applicability of Other Policies

This document is part of HPT’s cohesive set of security policies.  Other policies may apply to the topics covered in this document and, as such, the applicable policies should be reviewed as necessary.

Amendment

HelloPatients reserves the right, in its discretion, to amend this Policy at any time by posting amendments on this Website or through the Services. You are responsible for periodically reviewing the amendments on the Website and through the Services, and you are deemed to be aware of such amendments. If you do not agree to the amended terms and conditions, you shall immediately stop using this Website. Access to this Website or use of this Website or Services after any amendments have been posted shall constitute your acknowledgement and acceptance of the amended terms and conditions.

Cookie Policy

Effective Date: April 1, 2020     |     Last Updated: April 1, 2020

Real Patient Solutions, Inc. d/b/a HelloPatients and its affiliates (collectively “HelloPatients”, “HPT”, “we”, “us”, “our” and “ourselves”) respect your privacy. We offer services that enable platforms and merchants to run businesses, and to safely conduct online payment transactions.

This Cookie Policy describes the way we use certain “Cookies” through our payments and other products and services (“Services”) and via our online presence, which include our main website at http://hellopatients.com, HelloPatients-branded apps, as well as services and websites that we enable Internet users to access (collectively, our “Sites” or “Websites”).

This Cookie Policy is entered into between you, the User of this Website, and HelloPatients, the owner and provider of this Website. HelloPatients takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Capitalized terms in this Cookie Policy are defined in our privacy policy available at https://hellopatients.com/privacy-policy if not otherwise defined in the provisions below.

Please familiarize yourself with our privacy practices and let us know if you have any questions. By using the Sites, you signify your acceptance of this Cookie Policy and our privacy policy. If you do not agree to these terms, please do not use the Sites.

HelloPatients Limited uses Cookies to improve your experience of using the Website and to improve our range of services. HelloPatients Limited has carefully chosen these Cookies.

  1. This Website may place and access certain Cookies on your computer. HelloPatients Limited uses Cookies to improve your experience of using the Website and to improve our range of services. HelloPatients Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling HelloPatients Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  3. You can find a list of Cookies that we use mentioned below.
  4. This Website may place the following Cookies:
    • Strictly necessary cookies: These are cookies that are required for the operation of our website. They may include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, hosted payment page, hosted payment fields or make use of e-billing services.
    • Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
    • Performance cookies: These cookies collect anonymous data about how visitors use our website. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it and the approximate regions that they are visiting from. These are first party cookies.
  5. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. By using our website, you are consenting to our use of cookies. If you, or another user of your device, wish to withdraw your consent at any time, you can do so by altering your browser settings, otherwise, we will assume that you are happy to receive cookies from our Website. In addition to the foregoing, should you not wish us to use Analytics and Advertising cookies, you can access the following to deactivate Google Analytics: https://tools.google.com/dlpage/gaoptout/.
  6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.
  7. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings.
  8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  9. We may change this Cookie Policy from time to time to reflect new services, changes in our Personal Data practices or relevant laws. The “Last updated” legend at the top of this Cookie Policy indicates when this Cookie Policy was last revised. Any changes are effective when we post the revised Cookie Policy on the Services. We may provide you with disclosures and alerts regarding the Cookie Policy by posting them on our website and, if you are a User, by contacting you through your HelloPatients dashboard, email address and/or the physical address listed in your HelloPatients account.